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FAQ


Frequently Asked Questions

Thank you for shopping with us! Here you will find the most common questions, and we will continue to update this list to better serve you.

If you have other questions, please email us at hi@uniqmasks.ca or use our Contact Form.

UNIQMASKS Related Questions

Mask Materials

Our masks are made of 3-ply premium cotton, which gives you a soft touch and nice fit. The fabric we use at the front cover gives a firm texture holding the mask shape. They are machine washable (cold water recommended) in gentle cycle or by hand. 

3 layers cotton

Mask Sizes

We have tested many variations and sizes and to state the obvious, fit is a very subjective thing. Some customers prefer wider coverage, while others like a neat (not necessarily tight) fit. 

Our masks come in 2 sizes to balance Coverage and Fit.

  • Medium is generally good for children and women (8 x 6 inches)
  • Large is generally recommended for men (9.5 x 7 inches)

Mask size

Both sizes include

  • Built-in nose wire for contour and shape
  • Silicon ring to adjust the earloop length (❤️❤️ by many customers)
  • Pocket for PM2.5 filters add-on

filter pocket and adjustable earloop

General Questions:

Order and Payment

We accept major Credit Cards, PayPal, Apple Pay and Google Pay if you order online for delivery. If we made a pick up arrangement, Cash on Delivery is also an option. 

Shipping

Generally we ship your orders the same or next business day and will notify you when we do so.  Due to the impact of Covid 19 and surge of eCommerce, all of us are experiencing longer delivery times and higher variability. Thank you for your understanding.  We are in this together indeed!

We regularly compare shipping rates and options to better meet your needs. If you hare any special requirements please let us know. 

Return and Refund

We want you and the people receiving your gift to enjoy our products. If they arrive damaged, please contact us at hi@uniqmasks.ca within 30 days of delivery and we will make it right. 

Returns are allowed but you will be responsible for shipping costs for both deliveries. We will refund product price (adjusted for taxes) less shipping upon receiving the returned products.

For safety and hygienic reasons, we cannot accept return for open or used products. UNIQMASKS face masks and filters are not refundable or returnable once opened. Thank you for your understanding. 

Bulk Orders

If you are interested in ordering more than 25 units for a group, event, or special occasion, we are happy to offer a further discount and potentially deliver to a GTA location.  

Please email custom@uniqmasks.ca and we will be happy to assist you.

Wholesale

Want to join us and spread the smiles to your customers?

Please email wholesale@uniqmasks.ca and let's talk!